CCSG Hardship Management - Here to Support You Through Life's Challenges

Hardship Request
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Hardship Options

Late Payment Assistance
1 Month

Late Payment Assistance
1 Month


We will call you in 30 days to assess your ability to pay or extend the hardship request.


Hardship Application

Extended Payment Assistance
3 Months

Extended Payment Assistance
3 Months

We will call you in 90 days to assess your ability to pay or extend the hardship request.

Hardship Application

Medium Term Relief
6 Months

Medium Term Relief
6 Months

We will call you in 3 months to see if your financial position has improved or remains unchanged.  At the 6 months mark we will touch base with you to see if you are ready to enter into a repayment plan or extend the hardship request.

Hardship Application

Long Term Relief
12 Months

Long Term Relief
12 Months

We will call you in 6 months to see if your financial situation has improved or remains unchanged.  At the 12 months mark we will touch base with you to see if you are ready to enter into a repayment plan or extend the hardship request.

Hardship Application

Indefinite
12+ Months

Indefinite Relief 
12+ Months

We will work with you to set up a bespoke program that will support you through these challenging times.  We will provide you with external support resources to further assist.

Hardship Application

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CCSG Hardship Management
Here To Support You Through Lifes Challenges

 

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CCSG Hardship Management Are Here To Work With Customers

We understand that it is sometimes difficult to attend to payment of your bills. We are here to work with you and provide you with a level of service that supports you. We are committed to:

Respectful Communications

We understand that discussing debts can be a stressful engagement. Our Customer Care Representatives are here to support you to (add achieve) a positive outcome.

Quality Commitment

All calls are recorded for quality and training purposes and pass through our internal Quality Assurance process to ensure that you receive the best customer experience possible.

Our Team

CCSG Hardship Management is staffed with Customer Care Representatives who can relate to the circumstances you are going through. We are here to support you along the journey.

People Helped
238444
The CCSG Difference

We are here to support customers to achieve positive outcomes

“
RochelleCustomer, NSW

“I called CCSG in response to a letter I received form them. I was very grateful and wanted to thank CCSG for responding with such a heartfelt letter. I opened the letter and burst into tears. For the first time a business has actually responded to me with understanding.”

“
AnitaCustomer, NSW

“I would like to thank you for so quickly assisting me with this.
Know that I am extremely grateful for your kindness at this time.
This will help me greatly and your cooperation is appreciated beyond.
Please take care and stay safe at this time.”

“
JamieCustomer, WA

“Thank you so much for that, it relieves so much stress, would it be possible to receive an email to remind me when the three months is over? Again thank you so much 🙂
And of course we are doing all we can do to do our part in the prevention of spreading this horrible virus.”

“
Tony and BevCustomer’s Authorised Third Party, NSW

“Thank-you for your assistance throughout this stressful period. We are appreciative of your professional approach towards the problem and the manner in which you represented your organisation. As parents we faced the predicament of clearing a debt incurred by our son. We are great-full for your understanding regarding our limited ability for repayment and of the issues faced by our son at this time. Please forward this email to you manager.”

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